Terms & Conditions


Thank you for visiting the VELT website which is located at www.veltdesigns.com (the “VELT website”) which includes all subdomains present and future. By using the VELT website, you agree to be bound by the terms of the present in the Terms and Conditions.

VELT is an incorporated company in the province of British Columbia, Canada. Where the present terms and conditions refers to “VELT”, it may refer to VELT or VELT Designs Corp. or both, depending on the context.



We currently accept payment by Visa, MasterCard and PayPal.

Amex and Discover cards are supported through the Paypal guest or member checkout.



All shipping services used by VELT provide a tracking number.

Additional 0-2 business day processing time is required.


Canada Post (3 - 7 Business Days): Free
Canada Post Express (2 - 3 Business Days): $30


Canada Post (3 - 7 Business Days): $15
Canada Post (2-3 Business Days): $35

INTERNATIONAL SHIPPING - All Trackable, 5 - 9 Business Days

Europe Group #1 - $40
Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland

Europe Group #2 - $50
Rest of Europe

United Kingdom - $40

Asia Group #1 - $40
Hong Kong, Japan, Korea, Singapore Taiwan

Asia Group #2 - $50
Rest of Asia

All Other Countries - $50
Rest of the World



Please be aware of customs and duty fees the customer will be liable to pay to any destination outside of Canada. We have no control and are not responsible for the amount of customs fees and duties imposed. Due to customs process, delivery times are only estimates and may take longer than stated.

We are not responsible for any parcels returned for unpaid customs fees and will not issue refunds under these circumstances. If you have any other delivery questions contact us at info@veltdesigns.com

1. Uncollected packages

Shipping costs and duties for uncollected packages will not be paid by VELT.

*Please note that it is the responsibility of the customer to pick up the package from the postal station within the holding period. In the case where the package is left unclaimed and is shipped back to us, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost and duties charged to veltdesigns.com by the carrier for the return delivery.

2. Lost or Damaged Items

You understand and agree that VELT shall not be liable for any direct or indirect damages done by any of the shipping services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. VELT will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.



All regular priced merchandise has a 7-day FREE RETURN POLICY (CANADA ONLY) from the day you receive the item. This date will be based on the tracking number that has arrived at your destination or post office.

All sale items are final sale. No exceptions.

International orders also have a 7-day return policy but shipping fees are at the customer's expense.

The item(s) must not be altered or worn and be accompanied by original tags and must be in perfect original sale-able condition.

Email info@veltdesigns.com where we will provide a link to print out a free shipping label and further instructions.

The balance will be refunded to your credit card after the reception of the item at the VELT warehouse. All returns must be authorized by us prior to the return. Please contact us by email through info@veltdesigns.com. The return authorization number must be clearly written on the outside of the package.

Any returns received without a Return Authorization number or that do not comply with the above may be denied at the discretion of VELT.


Returns from U.S.A

Shipping charges for returned items are at the expense of the customer. We will only accept U.S. returns if they are shipped by US Postal Service (USPS). Returns that shipped by other services will incur brokerage fees and/or duties which will be deducted from the credit/refund you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return label. Returns that are not properly declared may incur additional fees. Please use a service that is trackable (we recommend Priority Mail International) as we are not responsible for damaged or lost returns.


International Returns

Customers are responsible for shipping charges that are incurred on returning items outside of Canada. It may be in your best interest to use your local postal office for returns as using a courier service may incur brokerage fees. If any brokerage fees are incurred by VELT, it will be deducted from your refund/credit. Please ensure to declare the return items as "Return" for the type of export/declared value. As well, please use a service that is trackable as we are not responsible for lost or damaged goods.



Warranty Policy

At VELT Designs, we stand behind the quality of our product. We provide our backpacks and accessories with a 6-month warranty policy. This warranty is valid from the date the item has arrived at your delivery address based on the tracking number if purchased online. If purchased in-store, the date of the receipt. The warranty is immediately void if purchased from an unauthorized retailer.

VELT designs’ warranty policy does not cover misuse, accidents, abrasions, cleaning liquids, or damage during delivery of product. Modifications done to the item will automatically void the item of it’s warranty policy. 

What is covered?

If you discover a material or manufacturing defect, we will replace or repair the item at our discretion.

The warranty claim must be accompanied by a proof of purchase (receipt, order confirmation email). Purchases from unauthorized retailer will not be valid.

We will not cover loss, damage or cost resulting from the use or loss of our product. We will not cover general wear and tear from use over time and not limited to causing colors and materials being worn over time.


How to file for a warranty claim?

  1. Take photographs of the defects including full images of front and back of backpack.

  2. Send photos to info@veltdesigns.com - include your order number or receipt 

  3. We will then inspect the email of photos and proof of purchase. Please allow 2 - 3 business days for us to view the email and reply.

  4. We will then let you know whether the product as valid for our warranty policy and let you know the next steps.

Due to seasonal nature of the backpacks, we cannot guarantee all products will be in stock. However, we will be more than glad to issue a gift card or different style for exchange if your warranty claim is valid.

Warranty-related gift cards cannot be combined with any other offer including promotions/discounts on our online store.



The terms and conditions was last modified on July 7th, 2018. VELT reserves the right, at any time and without prior notice, to modify or replace any of the terms and conditions. Any changes to the terms and conditions can be found at this URL. It is your responsibility to check the terms and conditions periodically for modifications.

Your use of the VELT website following the posting of any changes to the terms and conditions constitutes acceptance of those changes.

The terms and conditions should be read in conjunction with the Shipping and Returns policy, as both these documents govern your use of the VELT website. Where you have made a purchase, you are also governed by various policies regarding shopping, shipping, and returns.

In this terms and conditions, a Website visitor or user may be referred to as “you”. When a Website user has created an account and is logged in, they may be referred to as a “Logged-in User”. When a Website user has made a purchase, they may be referred to as a “Client”.

If you have any questions about the Policy, or if you wish to inquire about and/or access any personal information the VELT website holds about you, please contact: info@veltdesigns.com

This page states the terms and conditions under which you use the VELT website. When you place an order with us on the VELT website, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. In the unlikely event that the goods are no longer available, we will advise you of this via email. Please note that VELT website reserves the right to cancel any orders placed as it sees fit. VELT website will notify by email immediately of any such cancellation.



All the information you provide to the VELT website is strictly private and confidential. We only share data with third parties to help with the use of the experience of the website. We use Shopify to power our store and Google Analytics to better understand our customers use of the website.

You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Data collected by this site is used in order to take and fulfill customer orders.

We use your personal information to present you with specific and tailored advertisements and marketing communication we believe will be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting the links below:

Facebook – https://www.facebook.com/settings/?tab=ads
Google – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Retaining Your Data

When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Using your Personal Information

The data we use is for “Order Information” where we collect information to fulfill any orders placed through the 017 Website. Such as processing payment, arranging to ship, providing invoices, and order confirmations.

We also use this data to: Communicate with you, Screen Orders for Fraud, Provide you with information such as advertising that is related to VELT.

We use Device Information to optimize and improve our website such as Google Analytics.

European Resident

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


We will endeavour to ensure that the VELT website does not have any problems and that goods displayed are available. However it cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the event that your ordered items are out of stock we will notify you as soon as we can.


All the information you provide to the VELT website is strictly private and confidential. We do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Data collected by this site is used in order to take and fulfill customer orders.


Color Variation:

Please note that colors on the VELT website will vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we cant guarantee a perfect match every time due to almost limitless variations in monitor set ups.


About Cookies:

The VELT website uses cookies. By using the VELT website and agreeing to this policy, you consent to VELT’s use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.


Google Cookies:

VELT uses Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.] Credit: freenetlaw.com

Refusing Cookies:

Most browsers allow you to refuse to accept cookies. In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy.” Blocking cookies will have a negative impact upon the usability of some websites.


Mailing List Management

VELT uses MailChimp and Wix to manage our mailing list and send out emails. Personal Information is transferred to MailChimp and Wix in order for the mailing list to work properly. Your Personal Information is only used for the proper sending out of email. Wix and MailChimp will not use this Personal Information for any other purpose, and will not transfer or sell your Personal Information to any other third party. For more information, please refer to MailChimp’s and Wix’s Privacy Policy.

You may unsubscribe from VELT’s mailing list at any time, by following the link at the bottom of all VELT emails. A Logged-in User may also unsubscribe from the mailing list by adjusting their mailing list preferences on their account page.


Using the Internet and It’s Risks

VELT will try all its efforts to ensure third parties will not access or obtain your Personal Information through your use of the VELT website, complete confidentiality and security cannot currently be guaranteed on the Internet. Communication via the Internet is subject to interception, loss, or alteration. You acknowledge and agree that VELT cannot be held responsible for damages resulting from the transmission of confidential information or Personal Information over the Internet and that such communications are at your own risk.

Limitation of Liability

VELT, and / or its respective officers, directors, owners, officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, will not be held liable for any damages resulting from the misuse of any information collected by any third party, or any misuse of any information collected through the VELT website not in violation of the Policy.